Shipping Policy

Last updated: October 2, 2026

Please review this policy before placing an order. By completing your purchase, you acknowledge the shipping terms below. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Made-to-order items and delivery estimates

Each WIFE GRAB costume is prepared, quality checked and packed after an order is placed. It ships from our overseas fulfilment centre and is not held in a local warehouse.

Orders are usually processed and dispatched within 1–3 business days of payment. After dispatch, delivery is estimated at 2–3 weeks and may take up to 30 days. These are estimates, not guaranteed delivery dates. Carrier, customs and other delays may extend the delivery time.

Based on current estimates, orders placed by October 8 are expected to arrive by Halloween, but arrival by October 31 is not guaranteed. Orders placed after October 8 may arrive after Halloween. Please consider these estimates before ordering.

If this delivery timeframe does not work for you, please do not place an order. If an order is delayed, contact us so we can look into it. Any cancellation or refund rights required by applicable law still apply.

1.1 Processing time

Orders are reviewed and sent for fulfilment within 1–3 business days of payment. Business days are Monday to Friday, excluding public holidays. Packing, quality checks and international transit make up most of the delivery timeframe.

1.2 Order changes and cancellations

Because orders enter fulfilment shortly after payment, we may be unable to cancel or change an order once it has been placed. Contact us as soon as possible if you need help with an order. Any cancellation rights required by applicable law still apply.

2. Delivery address

You are responsible for entering a complete and accurate delivery address at checkout. Before paying, check the recipient name, unit or apartment number, street, city, state or region, and postal or ZIP code.

We cannot guarantee that an address change will be possible after an order is placed. If you need to request a change, email wifepickup@gmail.com as soon as possible. Address changes cannot be made after dispatch.

If a delivery problem results from incorrect or incomplete address details, an unrecognised recipient, a refused delivery, or a parcel not collected from a depot or collection point within the carrier’s holding period, you may be responsible for any address correction, storage, redelivery or reshipping costs. We will review the circumstances and any rights or remedies required by applicable law.

If the carrier marks a parcel as delivered but you cannot find it, contact us promptly. We may ask you to check with household members, neighbours, building management or the carrier. Shipping Protection may provide additional coverage if it was added to your order.

3. Shipping rates and free shipping

Shipping is free on orders over US$90 (approximately NZ$150, with the applicable amount shown in your checkout currency). Orders below the free-shipping threshold are charged the rate shown at checkout before payment.

Add-ons do not carry an additional shipping charge. Any remote-area or island-address surcharge will be shown at checkout before payment.

Original shipping charges are non-refundable, except where a refund is required by law or the entire order is refunded because of an error on our part.

4. Tracking

Once your order leaves our fulfilment centre, we will email you a shipping confirmation with a tracking number.

Please keep in mind:

• It can take 2–5 business days for the first tracking scan to appear after the confirmation email.

• Tracking may not update for several days while a parcel is travelling between countries or going through customs.

• Tracking information is provided by the carrier, and we cannot control when the carrier scans or updates a parcel.

• If tracking has not updated for 10 consecutive business days, email wifepickup@gmail.com with your order number so we can contact the carrier.

• Check your junk or promotions folder if you cannot find your shipping confirmation email.

5. Delivery and receipt

5.1 Delivery handover

Parcels are sent to the address entered at checkout. If no one is available, the carrier may leave the parcel in a safe place, leave a delivery notice, or hold it at a depot or collection point. The available options and collection period depend on the carrier. Please arrange redelivery or collect the parcel within the carrier’s stated timeframe.

5.2 Delivery confirmation

The carrier’s delivery scan is used to confirm delivery. If available, the carrier may also provide a delivery photo, GPS record or signature. A parcel left with reception, a mailroom, a concierge, a building manager or at an agreed safe place may be recorded as delivered.

If the parcel appears to have been delivered but is missing, contact the carrier and email us promptly. We will review the available delivery information and applicable coverage.

5.3 Inspecting your order

Please inspect your order as soon as it arrives. Report any damage, defect or incorrect item to wifepickup@gmail.com within 48 hours of the carrier’s recorded delivery time. Include the photographs requested in our Refund and Return Policy. Keep the packaging until the issue has been resolved.

5.4 Orders shipped in multiple parcels

Larger orders and bundles may be shipped in multiple parcels. Parcels may leave on different dates and arrive separately. Each parcel will have its own tracking number. Receiving one parcel does not mean the remaining parcels are lost.

6. Delays outside our control

Delivery dates are estimates. Delays may result from circumstances outside our reasonable control, including:

• Production, material or component delays

• Limited freight capacity, schedule changes or port congestion

• Customs inspections, clearance backlogs or border processing

• Carrier delays, depot backlogs, misrouting or unsuccessful delivery attempts

• Seasonal shipping volumes, including Black Friday, Christmas and New Year

• Public holidays in the origin or destination country

• Severe weather, natural disasters, strikes or civil disruptions

• Incomplete or incorrect address information provided at checkout

If your order is delayed, contact us and we will work with the carrier to investigate. Nothing in this section limits any rights or remedies available to you under applicable law.

7. Parcels that may be lost

We will open a carrier enquiry if tracking has not moved for 10 or more consecutive business days. Carrier investigations commonly take 10–20 business days, although the timing may vary.

If the carrier formally declares a parcel lost in transit, we will arrange a replacement or another appropriate resolution, subject to applicable law and any Shipping Protection coverage.

If tracking shows that a parcel was delivered but you cannot locate it, please contact the carrier and let us know. Shipping Protection may provide additional coverage if it was added to your order. We will review the delivery information and any rights or remedies required by applicable law.

8. Customs, duties and import taxes

For international orders, the destination country may charge customs duties, import taxes, brokerage fees, handling fees or other levies. Unless stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

These charges are set by the destination country and its carriers. We do not control them and cannot predict their amount.

If a parcel is refused, returned or destroyed because required import charges were not paid, contact us. Any refund or other resolution will be handled in accordance with applicable law and the circumstances of the shipment.